Black Friday through January returns
Holiday customer support coverage, before the rush hits your inbox.
Between Black Friday and the January return wave, many ecommerce stores see their busiest support weeks of the year, right when the owner has the least time. Growify puts a trained agent on your inbox for the season, set up around your policies and delivery deadlines.
What spikes in the holidays
The questions that pile up.
"Will it arrive before Christmas?"
We answer from your shipping cutoffs and carrier tracking, so customers get a clear yes, no or alternative.
Gift orders
Gift notes, address changes, ship-to-someone-else and gift receipts, handled within your rules.
Discount and promo questions
Codes that didn't apply, price-match requests and stacking questions, answered consistently from your promo terms.
January returns and exchanges
Extended holiday return windows, exchanges and store credit, processed according to your policy.
How to get ready
A simple holiday support plan.
- Publish your cutoffs: Put shipping deadlines for each method on your site and in your FAQ before Black Friday.
- Write the top 10 answers: Order status, cutoffs, promos, gifts and returns cover most holiday tickets.
- Set escalation rules: Decide upfront who handles refunds, lost parcels and angry customers.
- Add coverage: Extend reply hours over the peak weekends. This is where a managed team helps most.
Questions owners ask
FAQ
Is it too late to get help for this holiday season?
Usually not. We can typically go live within about a week, starting with your most common ticket types and expanding from there.
Can we keep the team after the holidays?
Yes. Many stores keep support running through the January returns and beyond. There's no long-term contract required to start.
Can we try it just for the holiday peak?
Yes. Our 2-week paid pilot puts a trained agent on your inbox through the busiest weeks, and the pilot fee is credited toward your plan if you continue.
How much does holiday coverage cost?
Plans start at $1,950 per month, scoped by ticket volume, channels and coverage hours.
Start with the free audit
See where your store's support is leaking sales.
Enter your store URL and get a free score on the support signals customers see: contact options, policies, response promises and self-serve help. Then, if it makes sense, we'll talk through what a managed team would take off your plate.
Plans from $1,950/month. Not ready to commit? Start with a 2-week paid pilot, credited toward your plan.