For Shopify store owners
Shopify customer service outsourcing, without losing your brand's voice.
If you or a small team are still answering every "where's my order?" email, a managed support team can take the repeat work off your plate. Growify gives your Shopify store a dedicated agent trained on your policies, products and tone, working inside the helpdesk you already use.
What we handle
The tickets that eat a Shopify owner's day.
Order status and WISMO
Tracking lookups, shipping delays and delivery questions, answered from your Shopify order data and your shipping policy.
Returns and exchanges
We apply your published return window and rules, set up labels where your process allows, and send exceptions to you.
Product and sizing questions
Answers come from an approved knowledge base we build with you during onboarding, so customers get consistent, accurate replies.
Damaged, missing or wrong items
We collect photos and order details, follow your remedy rules, and escalate anything that needs a judgment call.
How it works
Live in about a week.
- Audit: We review your policies, top ticket types and helpdesk setup (Shopify Inbox, Gorgias, Zendesk, Re:amaze or plain email).
- Playbook: We write approved answers and escalation rules with you. Refund limits and exceptions stay under your control.
- Go live: Your dedicated agent starts on your inbox during agreed coverage hours, with QA on replies from day one.
- Weekly QA report: Response times, ticket themes and the upstream fixes (product pages, policies, shipping) that would cut volume.
Why outsource instead of hire
A trained team without the hiring cycle.
Hiring an in-house support rep means recruiting, training, managing schedules and covering sick days and holiday spikes. A managed team gives you coverage and QA from the start, and scales up or down with your order volume.
You keep ownership of your customer data, your helpdesk and your policies. We work inside your tools, and you can pause or exit without losing customer history.
Questions owners ask
FAQ
How much does Shopify customer service outsourcing cost?
Growify plans start at $1,950 per month for a dedicated, trained agent with QA and weekly reporting. Pricing depends on ticket volume, channels and coverage hours, which we scope with you before you commit.
Will customers know they're talking to an outside team?
No. Replies go out in your brand's name and voice, from your helpdesk, following the answers you approved.
Which helpdesks do you work with?
We work in Gorgias, Zendesk, Re:amaze, Gladly, Shopify Inbox and shared email inboxes. If you don't have a helpdesk yet, we can recommend a simple setup.
Can you issue refunds?
Only within limits you set in writing. Anything outside those limits is escalated to you with the facts already gathered.
Start with the free audit
See where your store's support is leaking sales.
Enter your store URL and get a free score on the support signals customers see: contact options, policies, response promises and self-serve help. Then, if it makes sense, we'll talk through what a managed team would take off your plate.
Plans from $1,950/month. Not ready to commit? Start with a 2-week paid pilot, credited toward your plan.