Manila-based, serving US brands
A managed ecommerce support team in the Philippines, run like part of your brand.
The Philippines is one of the world's leading hubs for English-language customer support. Growify is based in Manila and runs managed support for US ecommerce brands, with dedicated agents, US-hours coverage and the QA and management that a solo freelancer can't provide.
Why a managed team
The difference between hiring a VA and a support team.
Dedicated, trained agent
Your agent learns your products, policies and voice, and works from an approved playbook rather than guessing.
QA on every week
Replies are reviewed for accuracy and tone, and you get a weekly report on response times and ticket themes.
Backup coverage
Sick days, holidays and volume spikes are covered by the team, so your inbox never goes dark.
US-hours coverage
Coverage is scheduled around your customers' time zones, including evenings and weekends where needed.
How we work
Your tools, your rules.
We work inside your helpdesk (Gorgias, Zendesk, Re:amaze, Shopify Inbox or email), so customer history and access stay with you. Refunds and exceptions follow written limits you set, and anything outside them comes to you with the facts already gathered.
Onboarding usually takes about a week: an audit of your current support, an approved answer playbook, then go-live with QA from day one.
Questions owners ask
FAQ
Do your agents work US hours?
Yes. Coverage hours are agreed during scoping and set around your customers' time zones.
How is this different from hiring a Filipino VA directly?
A direct VA is one person you have to train, manage and back up yourself. Growify provides the agent plus training, QA, backup coverage and reporting, managed for you.
How much does it cost?
Plans start at $1,950 per month for a dedicated agent with QA and weekly reporting, scoped by ticket volume, channels and coverage.
Is customer data kept secure?
We work inside your own helpdesk accounts with the access you grant, and you can revoke it at any time.
Start with the free audit
See where your store's support is leaking sales.
Enter your store URL and get a free score on the support signals customers see: contact options, policies, response promises and self-serve help. Then, if it makes sense, we'll talk through what a managed team would take off your plate.
Plans from $1,950/month. Not ready to commit? Start with a 2-week paid pilot, credited toward your plan.