For brands on Gorgias
You bought Gorgias. We'll run it for you.
Gorgias is powerful, but it only helps if someone keeps the macros current, the rules clean and the queue answered. Growify provides a dedicated agent who works inside your Gorgias account every day, plus the setup work that keeps your ticket volume down.
What's included
Agents and helpdesk upkeep in one team.
Daily ticket handling
A dedicated agent answers email, chat and social tickets in Gorgias, in your brand voice, during agreed coverage hours.
Macros that match your policies
We write and maintain macros for order status, returns, exchanges and product questions, and update them when your policies change.
Rules, tags and views
Auto-tagging, routing and priority rules so urgent tickets surface first and reporting actually means something.
Shopify order context
We use the Shopify integration to answer from real order data instead of asking customers for details they already gave you.
Getting started
From audit to live in about a week.
- Gorgias audit: We review your macros, rules, integrations and top ticket reasons to find quick wins.
- Playbook: Approved answers and escalation rules, agreed with you, including refund and exception limits.
- Go live: Your agent starts on the queue with QA on replies from the first day.
- Weekly report: First response time, resolution, ticket themes and the macro or policy changes we recommend.
Questions owners ask
FAQ
Do I need to give you full admin access to Gorgias?
No. We use agent seats with the permissions you choose. Admin changes to rules or integrations can be done with your approval or by your team.
Does this work if we also use Shopify Inbox or email?
Yes. Most brands route everything into Gorgias, and we can help set that up. We can also work across a second inbox during the transition.
How much does it cost?
Plans start at $1,950 per month, scoped by ticket volume, channels and coverage hours. The Gorgias subscription stays on your account.
Will you change our existing setup?
Only with your approval. We start by documenting what you have, then propose changes in the weekly report.
Start with the free audit
See where your store's support is leaking sales.
Enter your store URL and get a free score on the support signals customers see: contact options, policies, response promises and self-serve help. Then, if it makes sense, we'll talk through what a managed team would take off your plate.
Plans from $1,950/month. Not ready to commit? Start with a 2-week paid pilot, credited toward your plan.